We are dedicated to selling high-quality products, but we understand that there may be occasions when you need to return a purchased item.
How do I return a product?
We apologise if you have experienced an error with your delivery. Please report any discrepancies to us within 7 days of receipt of the goods, and we will endeavour to resolve any issue as quickly as possible. Please use the below form to request a return.
Where replacements are required, we will ensure these are dispatched, subject to availability.
Should your consignment arrive in poor condition, we would ask that this is noted on any carrier documents. Regrettably, refunds in relation to shortages cannot be upheld if the consignment/delivery has been signed for as complete.
Return Terms
Goods supplied that are no longer required must be approved by the Screws & Fixings Ltd team. All requests must be accompanied with the relevant order number.
Please note before requesting a return:
- Only goods bought within 28 days may be considered for return.
- All returns will be subject to a handling charge of £20.00.
- All goods must be in their original packaging and in good condition: Unused, unopened and undamaged, without any additional labelling or marking.
- Goods with either an expiry or best before date may be declined for return.
- Goods returned will be subject to an inspection. Only goods deemed suitable for re-sale can be passed for a refund.
- It will remain the customer's responsibility to return the stock.
- It will remain the customer's responsibility to pack the stock appropriately, ensuring the product arrives in a resalable condition.
- We regret that any unsolicited returns will be refused.
- Refunds or replacements can only be issued upon receipt of goods and approval by QC.
Any return of stock due to service failure, as agreed, will be collected at our cost. Please ensure these goods remain in a resalable condition and may be inspected by our QC team prior to refund or replacement.
